Shipping & Delivery Policy

Shipping & Delivery Policy

Please read the shipping and delivery policy below to check the detailed shipping information, fees, terms and risks of your orders.

List of Shipping Countries & Regions

Shipping Areas Estimated Delivery Time
Australia 3-8 Days to Australia 

Shipping Fees

We provide free shipping and paid shipping based on the destinations of your orders.
We exempt the shipping fees if the package weighs less than 0.5 KG.
We exempt the shipping fees of 0.5 KG for orders weighing more than 0.5 KG, and the extra portion is at the customer’s expense.

We provide free shipping for orders with destinations listed below.
Oceania: Australia

Estimated Shipping Time

The shipping time varies depending on the distribution centers and express companies of your package, and under no circumstances we will hold reliable for the damage or loss due to the delay in the delivery of the package.


Orders placed on ANNKE official store will be processed within 3 business days (except for pre-orders).

If local warehouses are out of stock, orders will be shipped out from the China distribution center, so delivery would take longer than usual to arrive.

It's customers' reliability to pay the customs fees and other unexpected fees when customs fees occurred.

We declare a proper value for customs on all shipment which are shipped out from China or overseas distribution centers. You may email to for more information about the declared value, or to request a specified value within hours from the purchase time.

Losses due to incomplete & incorrect address or fraudulent transition by customers should be borne by them.

Orders that have been shipped out cannot be cancelled generally. Customers shall hold responsible for the shipping fees and relevant additional fees if they want to cancel the orders that have been dispatched out.

Customers shall hold responsible for checking that the package is complete and undamaged when your package is delivered. You should check to ensure no damage on the package before you sign for the delivery. You are authorized to refuse the damaged package based on informing the delivery men of your reason.